- Mobilize and empower the team with regard to customer service
- Supervise the employees’ work with respect to company standards
- Help with store and ice-cream parlor training as and when necessary
- Supervise use of equipment and know how it works in case there are any problems
- Take part in opening and closing cash registers and all kinds of financial operations (balance the tills, give change, etc.)
- Take part in task distribution and preparing work schedules
- Maintain compliance with the Chocolats Favoris concept and standards
- Ensure that company standards with respect to quality, hygiene, maintenance and health and safety are understood and adhered to
- Communicate effectively with team members