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Team leader - p.time
Cap-Rouge

Reporting to the Manager, the Team Leader is responsible for providing leadership to employees to ensure a magical customer experience is delivered at all times.


The Team Leader directs operational communications and monitors performance throughout his or her shift. He/she takes the necessary actions to deliver magical experiences while ensuring that the team meets standards. The part-time team leader must be available from 12 to 25 hours per week.

Responsibilities of the position
  • Directs operational communications and monitors performance throughout the shift
  • Inspire a team culture that will deliver the best magical customer experience in the world!
  • Coach and encourage the work of employees according to company standards
  • Communicate shift objectives and all important information to employees
  • Leave and participate in daily tasks in order to offer an efficient service
  • Participate in the monetary management of the chocolate factory
  • Supervise the use of the equipment and know how it works
  • Ensure the quality of customer service in accordance with established standards and manage complaints as required
  • Assist in training and marketing development for menu and new product launches
  • Ensure that the company's quality, hygiene, maintenance and health and safety standards are understood and respected
  • Ensure the cleanliness of the premises at all times
Desired profile
  • Leadership, initiative and creativity
  • Sens of responsibility
  • Customer service passionate
  • Result oriented
  • Getting along well with colleagues and superiors
  • Communicate easily
Working conditions
  • Employee discount
  • Dynamic team
  • Insurance group
  • Flexible hours
  • Accessible public transportation
  • In-house training opportunities
At Chocolats Favoris, we are committed to:
  • Cultivate a stimulating and fun work environment
  • Ensure the development and realization of our internal talents
  • Realize the unique and essential contribution of each member of the team

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