Responsibilities of the position
- Directs operational communications and monitors performance throughout the shift
- Inspire a team culture that will deliver the best magical customer experience in the world!
- Coach and encourage the work of employees according to company standards
- Communicate shift objectives and all important information to employees
- Leave and participate in daily tasks in order to offer an efficient service
- Participate in the monetary management of the chocolate factory
- Supervise the use of the equipment and know how it works
- Ensure the quality of customer service in accordance with established standards and manage complaints as required
- Assist in training and marketing development for menu and new product launches
- Ensure that the company's quality, hygiene, maintenance and health and safety standards are understood and respected
- Ensure the cleanliness of the premises at all times
At Chocolats Favoris, we are committed to:
- Cultivate a stimulating and fun work environment
- Ensure the development and realization of our internal talents
- Realize the unique and essential contribution of each member of the team