Chocolats Favoris

Reporting to the manager, the assistant manager provides support with planning and managing the company’s human, material and financial resources. He or she will be in charge of the team and must ensure the quality of the services provided. Lastly, he or she must ensure that there is always a good working atmosphere in the shop. The manager’s primary focus must be to ensure that customers always get the best possible service.

Responsibilities of the position

Mobilize and empower the team with regard to customer service
Supervise the employees’ work with respect to company standards
Help with store and ice-cream parlor training as and when necessary
Supervise use of equipment and know how it works in case there are any problems
Take part in opening and closing cash registers and all kinds of financial operations (balance the tills, give change, etc.)
Take part in task distribution and preparing work schedules
Maintain compliance with the Chocolats Favoris concept and standards
Ensure that company standards with respect to quality, hygiene, maintenance and health and safety are understood and adhered to
Communicate effectively with team members

Desired profile

Good team spirit
Passionate about customer service
Professionalism
Good knowledge of supply policies and procedures
Dynamic
Versatile
Ability to foresee client needs and find solutions to their concerns with finesse and efficiency
Leadership skills and ability to influence others
Ability to work under pressure and manage stress

Working conditions

Employee discount
Full time position
Dynamic team
Flexible hours
Accessible public transportation
In-house training opportunities

At Chocolats Favoris, we are committed to:

Cultivate a stimulating and fun work environment
Ensure the development and realization of our internal talents
Realize the unique and essential contribution of each member of the team

Apply

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