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Team Lead
Vaudreuil

The role of the team lead is to assure a perfect customer service and mobilise the team to respect all the products and customer service standards of the company.

The team lead must know and train :

  • The ice cream products standards
  • The cleaning techniques of the different machines
  • The customer service standards
  • All the regular products of the Chocolate Shop and the special holidays product

 

Responsibilities of the position

 

  • Ensure unparalleled customer satisfaction when preparing and serving orders at the counter
  • Always provide a service that complies with the company’s recipes and technical standards
  • Efficiently and efficiently adapt his/her work rhythm to the requirements of both team and customers
  • Help receive inventory
  • Be responsible for maintaining the company’s renowned customer service
  • Foster team spirit and motivation; provide recommendations to improve work methods
  • Ensure that company standards, with respect to quality, hygiene, maintenance and health and safety, are understood and adhered to
Desired profile
  • Good team spirit
  • Passionate about customer service
  • Professionalism
  • Dynamic
  • Versatile
Working conditions
  • Employee discount
  • Dynamic team
  • Insurance group
  • Flexible hours
  • Part-time position
At Chocolats Favoris, we are committed to:
  • Cultivate a stimulating and fun work environment
  • Ensure the development and realization of our internal talents
  • Realize the unique and essential contribution of each member of the team

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